AI Project Management Specialist - Drive Innovation in Customer Service Automation

Join MY Fimedia Network Technology as an AI Project Management Specialist and lead cutting-edge initiatives to revolutionize Customer Service operations through automation, AI-driven innovation, and cross-functional collaboration. In this role, you'll work closely with data scientists, engineers, and business teams to deploy AI solutions that enhance customer experience and operational efficiency. Based in Jakarta Raya, this is your chance to drive innovation in a dynamic and forward-thinking company.

At MY Fimedia Network Technology, we're a leading technology firm specializing in AI and automation solutions. Our mission is to empower businesses with intelligent tools that streamline operations and drive growth. As an AI Project Management Specialist, you'll be at the forefront of this mission, managing projects from concept to completion, ensuring they meet both technical and business objectives.

In this role, you'll be responsible for overseeing AI projects, coordinating with stakeholders, and ensuring timely delivery of high-quality solutions. You'll work with tools like Jira, Confluence, and Microsoft Project, and collaborate with teams across the organization to drive successful project outcomes.

📋 Tanggung Jawab Pekerjaan

• Lead and manage AI projects from initiation to completion, ensuring alignment with business goals and technical feasibility.
• Coordinate with cross-functional teams, including data scientists, engineers, and business analysts, to deliver AI solutions.
• Develop and maintain project plans, timelines, and budgets using tools like Jira, Confluence, and Microsoft Project.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Collaborate with stakeholders to gather requirements, define project scope, and ensure stakeholder satisfaction.
• Stay updated with the latest AI trends and technologies to drive innovation in Customer Service automation.
• Provide regular project updates to senior management and key stakeholders.
• Ensure compliance with project management best practices and industry standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in project management, with a focus on AI or automation projects.
• Certification in Project Management (e.g., PMP, PRINCE2) is a plus.
• Strong understanding of AI and machine learning concepts, and experience with AI frameworks like TensorFlow or PyTorch.
• Proficient in project management tools such as Jira, Confluence, and Microsoft Project.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience working in a fast-paced, dynamic environment with a focus on innovation and continuous improvement.

🛠️ Keahlian

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